Company Policy
PURCHASE
ORDERS & ORDERING PROCEDURE
The following must be
provided on all orders and/or purchase orders:
1) Company Name and
Account Number
2) Bill to & ship
to address ( both if different)
3) City, State and
Zip Code
4) Buyer's full Name
5) Purchase Order Number (if
no number use buyer name)
6) Date including time
with Purchase Order
7) Vendor Payee must
be: USA Laboratories, Inc., 1438 Hwy. 96, Burns, TN. 37029-5030
USA
8) Terms must be filled
out completely (including Net terms)
9) Product Item Description
10) Product Item Number
11) Quantity per Product
Item
12) Freight On Board
(F.O.B.) Price per product
13) Extended product
price
14) Purchase order
total & Delivered price (if appl)
15) Backorder information
(Allowed, not allowed)
16) Delivery date requested (if
appl)
17) Freight On Board
(F.O.B.) including all shipping requirements (ie. receiving
hours or appointment times)
18) Back Haul Allowance
(upon USA Laboratories approval)
19)All EDI Orders will
be placed through the home office of USA Laboratories.
TERMS
OF SALE
BUSINESS DOMESTIC & INTERNATIONAL: First
3 orders, Payment must be Prepaid , Wire Transfer or Letter of
Credit. Credit Card or COD-cash only (must be USAL approved,
COD Domestic only), then the following should be acceptable:
1) C.O.D - (contingent
upon signed acceptance form) - Company Check, Cashier's Check,
Money Order or Cash. (First three orders of a C.O.D. must be Cashier's
Check, Money Order, or Cash). Returned checks are subject to a
$25.00 assessment.
2) Prepaid - Money
Order, Cashier's Check, or Company Check. (if approved)
3) Credit Card - Master
Card, Visa, Discover & American Express (if approved).
4) Net Terms - Applicable
only upon approved credit application with guarantor or Bank Letter
of Credit approval. (Standard Net 30)
5) Wire Transfers. (please
see routing instructions)
INVOICING
Invoices are enclosed
with orders unless otherwise instructed. Invoices are payable upon
receipt unless terms have been previously arranged. Balance not
paid by due date will accrue a service charge of 2% per month computed
on the beginning balance of each month, 24% annual rate or the
maximum allowed by law which ever is greater. In the event it becomes
necessary to resort to a collection for payment, all reasonable
attorneys' fees including penelties and interest will be paid by
the customer. USAL's liability is limited to the amount of the
invoice. USAL in no event shall be liable for consequential damages
sustained by buyer or customer/user.
SHIPPING
POLICY
USAL's best efforts
are made to ship all orders the same day that we receive them (unless
otherwise noted). To expedite same day shipment, orders must be
received by 12:00 Noon Central Standard Time. A 21 business day
lead time for special label or special production. Additional extended
lead times may be required for special products or for specific
accounts' needs.
Freight Charges: All
freight costs will be incurred by buyer unless other arrangements
have been made.
Freight Carriers: Due
to corporate agreements, USA LABORATORIES, INC. has preferred carriers
that it uses. If you have a preferred freight carrier, please inform
us at time of ordering and include a phone number and contact person.
DAMAGED
OR MISSING MERCHANDISE
All orders are accurately
picked, packed, checked and weighed prior to leaving our warehouse.
It is the responsibility of the party who pays the freight bill
to file a claim for damaged or missing merchandise. Immediately
note and sign the delivery bill of any shortages or damages. Notify
carrier within (7) days and notify your USAL account executive.
RETURN
POLICY
RETURNS OR EXCHANGES
WILL ONLY BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
1) NO returns without
prior authorization number.
2) No returns may be
made after 30 days.
3) Returns or exchanges
must be shipped prepaid.
4) Returns other than
for defects will be assessed a 15% restocking fee.
5) Returns or exchanges
must be free of all price stickers, handwritten prices or physical
damage. Defaced products will be considered nonstockable.
6) No returns accepted
on special label, private label, special production or closeout
items.
USA LABORATORIES, INC.
will NOT accept any merchandise returned that does not follow the
above guidelines. Please make all claims through the carrier. Buyer's
failure to give notice of claim within seven (7) days after receipt
of said product shall constitute a waiver by buyer of all claims.
UNDER NO CIRCUMSTANCES
WILL USA LABORATORIES, INC. OR ITS AFFILIATES ACCEPT ANY MERCHANDISE
WITHOUT PRIOR RETURN AUTHORIZATION.
ADVERTISING
All
advertising or marketing dollars spent must be agreed upon advertising
by both parties in writing and must be taken off invoice. This
includes any and all forms of Dealers, Distributers, or Retailers
advertising (CO- OP, Distribution, etc.).
Trademark
Use Policy
Trademark Use Policy
USAL TRADEMARK AND LOGO USAGE REQUIREMENTS
Preface
These
USA Laboratories, Inc. (“USAL”) Trademark and Logo Usage
Requirements (“Usage Requirements”) set forth USAL’s
brands, trademark, logos and slogans. They apply to all USAL
organizations worldwide and to USAL resellers, distributors, customers,
advertising agencies, consultants, professional writers and editors,
licensees and other third parties making reference to USAL trademarks. USAL
reserves the right to modify these Usage Requirements as it deems
necessary or appropriate, including by written agreement or license
with third parties.
-
Rules of Proper Trademark Use
-
Use of USAL Trademarks as Adjectives, Never as Nouns
Please follow every USAL trademark with an appropriate noun
consisting of the USAL product or service that is branded
with the mark. USAL
trademarks are adjectives and may not be used as nouns, or
alone as a shorthand way of identifying a product or service. The
USAL trademark should be used as an adjective describing a
product or service of USAL.
-
No Possessives, Plurals, Verbs or Puns
USAL works hard to build customer goodwill, and it uses its
trademarks to harness that goodwill. Please use the marks as they
are designed and intended. Since a trademark is not a
noun, it must never be used in possessive or plural forms,
and should never be used as a verb or a pun.
-
Proper Trademark Attribution: Symbols and Legends
Trademark ownership is attributed in two ways, with the use
of a trademark symbol (™ or ®) after the following trademark,
and with a trademark legend, usually found at the end of a
document in legible text following the copyright notice. Remember,
mere inclusion of a trademark symbol and legend does not entitle
you to use a USAL trademark.
-
Trademark Symbols:
Assuming you are permitted to use a USAL trademark, please
make sure to attribute the mark with the proper symbol. Always
use the ™ symbol immediately after the trademark. Trademark
symbols should be used on USAL trademarks as follows:
-
On products, product labels, and packaging, use an appropriate
symbol in each prominent use of the trademark.
-
In every other context, use an appropriate symbol in both
the first prominent use of the trademark (in headlines, banners,
etc.) and in the first use in the text of the body copy.
-
Always use the appropriate symbol incorporated into any
of USAL’s logos.
-
Trademark Legends:
The trademark legend is the legal text that identifies USAL’s
trademarks. The legend should be printed in legible type
and in a location typically used for copyright and other legal
notices. For example, the legend may be printed at
the end of a document, on the back of a package, on the front
cover of documentation, or on the bottom of a web page.
Unless you have an agreement with USAL that indicates otherwise,
use the USAL legend in any material referencing any USAL
trademark. Please
note that third party licensees will often be legally obligated
by license to use a USAL trademark legend that also indicates
that the USAL trademarks are used under license.
USAL LEGEND:
“USAL, USAL Finish First, the USAL logo [insert all other
USAL trademarks, logos, product names, and slogans that are
referred to or displayed in the document] are trademarks
or registered trademarks of USA Laboratories, Inc. in the United
States and other countries.”
-
Use of USAL Logos
-
General Rule: Do not assume you are permitted to use USAL
logos.
Except as specifically provided by license or other agreement
with USAL, third parties may not use any USAL logo for any
purpose. Even when accurately describing a relationship
with USAL or support of USAL’s technology, third parties
should not use a USAL logo in the absence of an agreement.
-
No Re-Logoing, Co-Logoing or Logo Removal
Resellers of USAL products may never alter or modify the
USAL corporate logo or USAL trademarks that are affixed
to or appear on the USAL products they resell. Similarly,
re-logoing (replacing a USAL trademark with the reseller’s
logo or mark) and co-logoing (adding the reseller’s
logo or mark to the USAL product) are not permitted in the
absence of a written agreement with USAL.
-
Use of USAL Trade Dress by Third Parties Prohibited
Third parties generally are prohibited from using USAL trade
dress for their own products, including any of the distinctive
ornamental features of USAL products and packaging. Any
such use must be approved by USAL Legal.
-
Use of USAL Trademarks with Non-USAL Goods or Services
or with unauthorized use of USAL Trademarks
Only certain, approved uses of a USAL trademarks may be made
by USAL business allies, licensees, and other third parties. In
addition to the other provisions set forth in these Usage Requirements,
the following rules apply to any use of a USAL trademark logo
in association with a third party product or service.
-
No Use of USAL Marks in Non-USAL Company, Product,
or Service Names.
Unless a third party enters into a written agreement with USAL,
third parties generally may not use any USAL trademark, as or
part of their company or product names.
-
Do Not Adopt Any Marks or Names That Are Confusingly
Similar to a USAL Trademark
Unauthorized use of USAL trademarks or of marks
that are confusingly similar to USAL trademarks may constitute
an infringement of USAL’s trademark rights.
-
Do Not Attempt to Claim Rights in USAL Trademarks.
Third parties may not state or suggest that they have, or are
claiming rights, in any USAL trademark.
-
Make the Source Clear.
When third parties use USAL trademarks, they must do so in
a manner that does not create potential confusion over the
source of any products or services. Customers must
not be given the impression that USAL is the source or has
approved of the use of the trademarks in connection with
publications, products, services, trade shows, conferences,
or expos.
-
Permitted Descriptive Use of the USAL Trademarks on
Web Sites and Domain Names
Third parties are permitted to use USAL trademarks on web sites
or in domain names as long as:
-
The content of the website meets all of these Usage Requirements;
-
The use of the domain name is not misleading or likely to
cause confusion; and
-
The use meets the following additional standards:
-
The principal or secondary level domain name of the third
party should not be identical or virtually identical to any
USAL trademark, since this is likely to cause customer confusion
or imply that the web site is affiliated with or sponsored
by USAL.
-
The web site owner should not use a USAL trademark in
his or her company name, product names, or service names. Thus,
if the domain contains a USAL trademark, that domain should
not also be a company or product name.
-
The web site owner should not register the domain name
as a trademark or service mark and should not claim any trademark
or similar proprietary rights in the domain name.
-
The web site should display a legal notice that contains
the following legend
“USAL, USAL Finish First, the USAL logo [insert all
other USAL trademarks, logos, product names, and slogans
that are referred to or displayed in the document] are
trademarks or registered trademarks of USA Laboratories, Inc. in the
United States and other countries.”
-
How to reach USAL’s Marketing & Brands Legal
Department
USA Laboratories, Inc.
Legal Department
1438 Highway 96
Burns, TN 37029-5030 USA
PRICES
DUE TO MARKET
FLUCTUATIONS, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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